Distinguish Yourself from the Competition,
With Diplomacy

Be the leader in your business community as you communicate with confidence. Gain prominence in your field with knowledge of business etiquette. Business social intelligence puts an end to corporate rudeness. Proper business greetings, communication skills, eye contact, working a room, hosting and dining skills are just some of the practical topics discussed in this program.

Corporate Image

Add credibility to your corporate image by creating a positive and lasting impression. Research concludes that we create lasting impressions in the first seven seconds of encountering another. These seven seconds are critical. Program topics will address
the appropriate selection of dress for business, business casual,
after-hours attire, as well as nonverbal communications and
business etiquette.

World Class Customer Service

Be a champion in your business. Product knowledge combined with a winning and positive attitude are the keys for your success. The creation and maintenance of a positive attitude, professional communication skills, competitive strategies, business etiquette and practical planning tools are some of the topics offered in this program.

Creating a Team That Works

Businesses today demand that teams be proactive and powerful to make the business a success. This use of “team power” advances the business to an optimal level when social skills and civility are incorporated into the culture. Focus is placed on growing a powerful, energetic and spirited team with the vital knowledge of polished social skills supported by a positive attitude with civility.

Corporate Dining Skills

Business can be won or lost over meals and social settings. Be a success every time by increasing your dining skills savvy. All settings, from “power lunches” and hosting events to formal dining are shared. During the dining tutorial you will have the opportunity to increase your social savvy and confidence with hosting skills, guest skills, and dining etiquette.

Communications Skills

Be discrete in the proper use of the latest communications technology such as cell phones, BlackBerries and notebook computers. This program instructs the participant about the business protocol and etiquette of using communications technology along with the traditional forms of communications, i.e. letters, telephone calls, voice mail, conference calls, meeting facilitation and presentation skills.

Political Events

Be confident in presenting yourself at political functions and meetings. Know the protocols in advance so that you can focus on your business agenda. This program covers proper forms of address, introduction skills, business card protocols, and politically correct conversation tools.